Return Policy

Returns

If you want to return an item, you have 14 days from the shipping confirmation date of your order to request a return.

To start a return, you can email us at thekenziecollective@gmail.com with "Return" as the subject line. After your return is processed, you'll get an email with instructions on sending your package. Items sent back to us without being processed will not be accepted.

Returns are limited to in-store credit only.

Note: Processing can take up to 24-hours.

 

Personalized items are final and cannot be returned.